Privacy Policy

1. Who We Are

FindALocalPro ("we," "us," or "our") is a home services referral platform that connects homeowners with qualified local service professionals. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

We may collect the following information when you use our website, submit a form, or contact us:

• Name
• Phone number
• Email address
• ZIP code / service location
• Description of your home service needs
• Device and browser information (via cookies and analytics)

3. How We Use Your Information

We use the information we collect to:

• Match you with qualified local service professionals
• Contact you regarding your service request
• Send you SMS messages related to your inquiry (with your consent)
• Improve our website and services
• Comply with legal obligations

4. SMS Consent & Communication

By providing your phone number and submitting a request, you consent to receive SMS text messages from FindALocalPro related to your service inquiry. These messages may include:

• Confirmation of your service request
• Updates on your referral status
• Follow-up communications from matched service providers

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for support.

Your consent to receive SMS messages is not a condition of purchasing any goods or services.

5. Information Sharing

We share your information only with the local service professional(s) matched to your request, solely for the purpose of fulfilling your service inquiry.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Analytics

We may use cookies, web beacons, and similar technologies to analyze website traffic and improve user experience. You can control cookies through your browser settings.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of SMS communications at any time

9. California Privacy Rights (CCPA)

California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell
• Right to Delete: You have the right to request deletion of your personal information
• Right to Opt-Out: You have the right to opt out of the sale of your personal information

Important: FindALocalPro does not sell personal information as defined under CCPA.

To exercise your rights, email us at privacy@findalocalpro.com or call (630) 407-1727. We will respond to verifiable requests within 45 days.

Do Not Sell My Personal Information

As stated above, we do not sell personal information. However, if our practices change in the future, California residents will have the right to opt out of such sales.

10. Third-Party Service Connections

When we match you with a service provider through our platform:

• Your contact information and service request details are shared with that specific provider solely to fulfill your request
• This sharing is necessary to provide our referral service and is not considered a "sale" of personal information under CCPA
• The service provider may contact you directly to discuss your project and provide their services

Each service provider operates independently and has their own privacy practices. We recommend reviewing their privacy policies when working with them.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

• Email: privacy@findalocalpro.com
• Phone: 630-555-0100
• SMS: Reply HELP to any message

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.